Technical Customer Success Manager (Quản lý thành công khách hàng kỹ thuật)
Techkraft Inc
Unknown Location
Đăng Sep 2, 2025
Chức danh
Technical Customer Success Manager (Quản lý thành công khách hàng kỹ thuật)
Trình độ kinh nghiệm
Not specified
Ngành nghề
CNTT / Phần mềm
Lương
Salary not specified
Mô tả công việc
Vacancy!!!
Company- Techkraft Inc (Jwagal, Lalitpur)
Position- Technical Customer Success Manager
Work timing: 1pm to 10pm NST
What we’re looking for:
• Working knowledge of the US healthcare domain and its core solutions.
• Experience working in an operational capacity with Medicaid data sets (T-MSIS), medical claims, Rx claims, member eligibility, clinical data (EMRs, ADTs), provider, labs, and financial data sets, ideally using in Snowflake or Databricks environment.
• Experience and ability to build and manage working relationships with internal and external team members
• Ability to solve problems, both as an individual and as part of a group.
• Communicate clearly and concisely, both verbally and in writing, with technical and non- technical stakeholders.
• Ability to multi-task and react positively to frequent changes in priorities
• Become a product SME, training users to utilize the software and query data
• Skilled in SQL and data analysis, tracing data issues to root causes and presenting results to customers.
• Ability to de-escalate customer complaints
• Experience with requirements gathering and document creation
• Project management ability leveraging MS Office tools, Jira (Agile) methodologies
• High level of project organization, attention to detail, and time management
• Ability to positively impact process improvement and process management
• Off hours/weekend work occasionally required
• Bachelor’s degree in computer science, business, health care administration, or equivalent experience
• Ability to travel up to 5-10% of the time
Interested candidates, please email your CV to romeomaskey@gmail.com.
Company- Techkraft Inc (Jwagal, Lalitpur)
Position- Technical Customer Success Manager
Work timing: 1pm to 10pm NST
What we’re looking for:
• Working knowledge of the US healthcare domain and its core solutions.
• Experience working in an operational capacity with Medicaid data sets (T-MSIS), medical claims, Rx claims, member eligibility, clinical data (EMRs, ADTs), provider, labs, and financial data sets, ideally using in Snowflake or Databricks environment.
• Experience and ability to build and manage working relationships with internal and external team members
• Ability to solve problems, both as an individual and as part of a group.
• Communicate clearly and concisely, both verbally and in writing, with technical and non- technical stakeholders.
• Ability to multi-task and react positively to frequent changes in priorities
• Become a product SME, training users to utilize the software and query data
• Skilled in SQL and data analysis, tracing data issues to root causes and presenting results to customers.
• Ability to de-escalate customer complaints
• Experience with requirements gathering and document creation
• Project management ability leveraging MS Office tools, Jira (Agile) methodologies
• High level of project organization, attention to detail, and time management
• Ability to positively impact process improvement and process management
• Off hours/weekend work occasionally required
• Bachelor’s degree in computer science, business, health care administration, or equivalent experience
• Ability to travel up to 5-10% of the time
Interested candidates, please email your CV to romeomaskey@gmail.com.
Thông tin liên hệ
Email:romeomaskey@gmail.com
