Service Desk Agent (Nhân viên hỗ trợ dịch vụ ICT)
SANRAL
Unknown Location
Đăng Aug 5, 2025
Chức danh
Service Desk Agent (Nhân viên hỗ trợ dịch vụ ICT)
Trình độ kinh nghiệm
Đã có kinh nghiệm
Ngành nghề
CNTT / Phần mềm
Lương
Salary not specified
Mô tả công việc
Career Opportunities: Service Desk Agent (2758) X 6
POSITION OBJECTIVE:
The ICT Service Desk Agent role has been established as part of SANRAL’s strategic shift to insource critical ICT support functions that were previously outsourced. This role exists to create an internal capability that serves as the single point of contact (SPOC) for all ICT and Facilities-related support queries. By bringing this function in-house, the organization aims to improve service responsiveness, ensure better alignment with internal systems and priorities, enhance user experience, and retain institutional knowledge.
MINIMUM REQUIREMENTS:
>IT Higher Certificate (NQF level 5).
>ITIL Foundation Certificate.
>3 years relevant in an ICT service desk or IT support environment with hands-on experience in service request and incident management.
EMPLOYMENT EQUITY:
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
SANRAL reserves the right not to fill any position
Click the link here to apply: https://bit.ly/41lmzob
Closing date for applications:18 August 2025
POSITION OBJECTIVE:
The ICT Service Desk Agent role has been established as part of SANRAL’s strategic shift to insource critical ICT support functions that were previously outsourced. This role exists to create an internal capability that serves as the single point of contact (SPOC) for all ICT and Facilities-related support queries. By bringing this function in-house, the organization aims to improve service responsiveness, ensure better alignment with internal systems and priorities, enhance user experience, and retain institutional knowledge.
MINIMUM REQUIREMENTS:
>IT Higher Certificate (NQF level 5).
>ITIL Foundation Certificate.
>3 years relevant in an ICT service desk or IT support environment with hands-on experience in service request and incident management.
EMPLOYMENT EQUITY:
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
SANRAL reserves the right not to fill any position
Click the link here to apply: https://bit.ly/41lmzob
Closing date for applications:18 August 2025
